Head of IT Operations

NTT Data is currently looking for an Head of IT Operations for one of our clients in the public sector based in Brussels. The role is performed in a hybrid role.

Your role:

Job description

The client is looking for a senior manager to organize, motivate and inspire the IT

Operations colleagues in the area of Services Desk, System Engineering,

DevOps, DBA and Service Delivery Management. Lead IT Operations to

support the organisation's strategic goals, including cloud-first and platform team

enablement. Ensure operational excellence while enabling project delivery and

business continuity. Act as a key liaison between IT Operations and

internal/external stakeholders, including Munich RE Group

In consultation with the Chief Information Officer, you will be responsible of

the different teams composing IT Operations, you will ensure that all services

are via projects and maintenance are delivered as defined.

More concretely, your core tasks will be:

* Maintain high availability and performance of all IT assets.

* Oversee monitoring, incident response, and disaster recovery planning.

* Ensure minimal downtime and rapid resolution of operational issues.

* Plan and allocate resources to balance project execution and recurring

maintenance/support tasks.

* Collaborate effectively with third-party providers (local, nearshore,

offshore) and group-level IT teams.

* Support cloud-first strategy by building team capabilities and driving

adoption.

* Support platform team strategy implementation required to enable

autonomous product and project teams. We would expect +10 years of

in experience in the IT Operations field, with +5 years managing teams.

Main tasks:

* Execute the IT operations strategy aligned with business goals.

* Managing and coaching of team leader(s) and manager(s) and being accountable for

quality and efficiency within the department.

* Lead, mentor, and develop high-performing teams across multiple IT disciplines. Assess

team competencies and lead upskilling initiatives.

* Determining and executing the necessary communication internally and, if necessary,

externally.

* Discuss pain points with the different teams.

* Manage vendor relationships and ensure service alignment with our group standards.

* Participate to projects as representative of IT Operations

* Oversee capacity planning, resource allocation, and operational readiness across teams.

* Drive cloud transformation and ensure infrastructure scalability.

* Coordinate with various IT departments (IT-Security, IT-Development, IT-Project[1]Manager).

* Enable platform team collaboration through self service tooling and processes.

* Ensure preventive and corrective maintenance of infrastructure components.

* Ensure compliance with internal policies and external regulations.

Your profile :

* Master's degree in management or a technical degree (ICT related) or similar by experience

* At least 10 years of Proven experience managing IT Operations in multi-vendor environments with + 5 years managing teams.

* Demonstrated ability to lead cross-functional teams and drive strategic change.

* Excellent decision-making, stakeholder management and communication skills.

* Experience in cloud migration and platform enablement.

* Experience in Microsoft SQL Server

* Strong background in ITIL, DevOps, cloud infrastructure (Azure/AWS/GCP).

* Knowledge of agile methodologies (Scrum, SAFE, Spotify Model)

Languages :

You are fluent in English and Dutch or French.

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. NTT DATA has been awarded Top Employer 2024 regional certification in Asia Pacific, Europe, Latin America, and North America including 29 countries. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us